OMT Technologies - Support: Plan Options

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Support Plans suited to your needs, your budget. At OMT, we recognize the importance of a customer support department that is responsive to your needs. We also understand that every station is different, therefore each station needs a support plan that is suits their specific needs. So, OMT offers some exclusive packages to make sure your station is running smoothly with the most up-to-date software and a friendly and knowledgeable Support Department at your disposal. How does our Support benefit you? By phone, email or Internet, there are several ways that you can reach and interact with our Support Department! Our toll free phone and email support provides your station with the flexibility and comfort of knowing that one of our experienced Support Staff is always there when you need them! But did you know that there’s also a variety of tools and answers sitting right on your very own PC desktop? That’s right! Our Support Department provides an excellent portal through the Internet, with easy access to answers and tips for your questions or problems. Help files, product manuals, knowledge base, Tech Tips and current release notes are all accessible through the Internet! Or, download our free ground-breaking iMediaPowerSupport Menu software that ties all these services into one! Free to all our customers with Support Agreements, iMediaPowerSupport provides your OMT Products with the bulletproof Support you need! Contact OMT Support for more information on Plan Options

	Essential Plus For customers wanting fast response times, multiple designated contacts, telephone, and remote desktop support (Webex). Essential Plus Plan includes: Private FTP account provided for easy access to maintenance releases and point upgrades Designated contact – One person and one alternate from the station or radio group. Business Hour phone support: Mon–Fri 8:30am–5pm CST. Business hours response objective – Same business day – 1 hour objective featuring emergency off-air; next available technician. iMediaPowerSupport Menu is provided to users that allows on screen identification of your computer specification and iMediaTouch software versions, On Line Help access, User Support Forum, FAQ’s and Windows ™ shortcuts for fast diagnosis of your workstation. bullet Free software upgrades for point releases within a version and up to a 50% software credit towards any new version release (credit based on time current version installed at your site) Premium For customers wanting full featured support including emergency 24/7 coverage in addition to the Essential Plus support package. Premium Plan includes: Includes all Essential Support services Designated contact - One person, one alternate and any trained subscriber from the station or radio group. Emergency 24/7 telephone support - OFF-AIR only, includes weekends, holidays and after business hours. 1 hour response time objective. Call-in Fees with no Support Agreement Call-In Fees for support apply to clients who have not renewed their Support Agreements after the first year of a purchase of an iMediaTouch software / system package. To receive support without a Support Agreement in place, the Client must provide the following prior to receiving support: Fax or email a Purchase Order or provide a Credit Card number Provide Vbroadband Internet access to the iMediaTouch network For after hours support, provide a valid email & call-back number outlying your OFF-AIR emergency.